Defaf Al Khaleej Security Services
Our Complaint & Grievance Policy
At Defaf Al Khaleej Security Services (DAK) we take complaints and grievances from our employees, clients or any members of the population who may have come into contact with our staff very seriously.
We have taken steps to ensure that we address any complaints or grievance as quickly as possible and aim to respond within four hours of receiving an initial complaint/grievance. We will aim to investigate the complaint/grievance within 24 hours and issue any necessary corrective actions within 72 hours.