DAK takes matters of grievance and complaints against it very seriously and deals with such matters swiftly and effectively. If you have any grievance or a compliant then you can either fill out the form on our policies page or email us direct at complaints@defafalkhaleej.com . All such matters are dealt with by senior management and are protected by our  confidentiality and whistleblowing policies so you can be sure your case will be dealt with in the strictest confidence. You should receive an automated response immediately and a formal response within 48-72 hours from one of our top management dealing with the issue and then you can expect a full and final response within 10 days of initial formal response. We thank you in advance for bringing any complaint or grievance to our attention.