The way an organization plans and prepares for a major crisis is indicative of how it will respond; Defaf Al Khaleej has a mature and robust process for dealing with serious and critical incidents. These may be an incident or issue which may adversely affect the operation, image or reputation of the client or Defaf Al Khaleej.
We believe that we are best served by a coherent and joint partnership approach to emergency and crisis management response arrangements, this is particularly important if the incident attracts media interest. Defaf Al Khaleej therefore stresses the value of relationship management throughout the depth of the contract to enhance situational awareness and a coordinated response.
Defaf Al Khaleej’s long tenure in an unpredictable environment and wide operational footprint means we have successfully dealt with critical incidents over the past eight years. Our systems are robust, involve people in the organization acting on unified and common information, and working in a coordinated, reliable and professional manner that is in accordance with our clients’ needs and best interests.